Privacy Policy

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Privacy Policy

Effective Date: 20 May 2026

Welcome to RainChat (“RainChat”, “we”, “our”, or “us”). RainChat is a social entertainment platform that provides chat, voice rooms, live streaming, social feeds, games, short dramas and other interactive services. This Privacy Policy explains how we collect, use, disclose and protect your information when you use our mobile application, website and related services (collectively, the “Services”). By using RainChat, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Account Information

When you create or use a RainChat account, we may collect: Username and profile information, Email address or phone number, Profile photo and biography, Gender, birthday or preferences, Third-party login information.

1.2 User-Generated Content

RainChat is a user-generated content (“UGC”) platform. Users may create, upload, share or publish content including: Posts and social feed content, Photos and videos, Comments and reactions, Private chat messages, Voice messages, Voice room interactions, Live streaming content, Profile information and uploaded media. Some content may be publicly visible to other users depending on your settings and activity. Users are responsible for the content they upload or share on the platform.

1.3 Device & Technical Information

We may automatically collect: Device model and operating system, Device identifiers, IP address, App version, Language settings, Log information and crash reports, Network and performance information.

1.4 Special Notice on Facial and Biometric Data

To provide you with interactive features such as real-time facial filters, stickers, avatars, or optional real-person host authentication, we may utilize your device’s camera to detect facial milestones. Facial Filters and Effects: Any facial processing required for filters or interactive effects is conducted locally and in real-time on your device. We do not upload, store, or share your facial geometry data or biometric templates on our servers for these features. Host Authentication (If Applicable): If you apply for a verified host status, we may collect a verification video or photo to confirm your identity. This data is used solely for anti-fraud and authentication purposes. It is processed securely, is not utilized for marketing or user profiling, and will be permanently deleted from our active servers once the verification process is completed or as required by applicable laws.

1.5 Payment & Reward Information

If applicable, we may collect information related to: Virtual gifts and coins, Reward records, Withdrawal requests, Payment transaction information. Eligible users may redeem rewards according to platform rules and regional availability. Payment processing may be handled by third-party payment providers.

2. Permissions We Use

Depending on the features you use, RainChat may request access to: Microphone for voice chat and live rooms, Camera for video chat and live streaming, Storage and photos for uploading media, Notifications for messages and updates, Optional location access for localized services. You may manage or revoke permissions through your device settings.

3. How We Use Your Information

We may use your information to: Provide and improve our Services, Enable social interactions and communication, Personalize recommendations and content, Maintain platform functionality and safety, Detect fraud, abuse or illegal activity, Process rewards and transactions, Send service notifications, Analyze platform usage and performance, Comply with legal obligations. We may use moderation tools and safety measures to help maintain a respectful and secure environment.

4. User Safety, Moderation & Reporting

RainChat is committed to maintaining a safe and respectful community. We may review, moderate, remove, restrict or block content or accounts that violate: Our Community Guidelines, Applicable laws or regulations, Platform safety standards. Users can report inappropriate content, behavior or accounts through in-app reporting tools. We reserve the right to suspend or terminate accounts involved in harmful, abusive, fraudulent or illegal activities.

5. Community Guidelines

Users are expected to follow our Community Guidelines while using RainChat. The following content or behavior may be prohibited: Harassment or bullying, Hate speech or violent content, Sexual exploitation or explicit illegal content, Fraud, scams or deceptive behavior, Gambling-related violations, Spam or malicious activities, Unauthorized commercial promotion, Content involving minors that violates applicable laws. Violations may result in content removal, account restrictions or permanent suspension.

6. Sharing of Information

We may share information with: Service providers and hosting partners, Analytics providers, Payment processors, Customer support providers, Legal authorities when required by law. We do not sell personal information to third parties.

7. Third-Party Services

RainChat may integrate third-party services such as: Google Login, Facebook Login, Firebase, Analytics providers, Live streaming or communication SDKs. These third-party services may collect information according to their own privacy policies.

8. Data Retention and Account Deletion

We retain your personal information for as long as necessary to provide our Services, maintain platform safety, and comply with our legal obligations. When you request to delete your account: Immediate Deactivation: Your profile, user-generated content (UGC), and visible account details will be removed from public view immediately or anonymized. Legal Exceptions for Retention: Notwithstanding your deletion request, we may retain certain account transaction records, device identifiers, and log data for a limited period (in accordance with statutory limitation periods) for the purposes of financial auditing, tax compliance, anti-fraud enforcement, or addressing ongoing legal disputes/law enforcement requests. Unresolved Disputes: If your account has a history of severe policy violations, unresolved financial balances, or pending user reports, the deletion process may be delayed until such issues are fully resolved to safeguard our platform community.

9. Security

We implement reasonable technical and organizational measures to protect user information from unauthorized access, misuse, loss or disclosure. However, no electronic transmission or storage method can be guaranteed to be completely secure.

10. Children’s Privacy

RainChat is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided personal information, we may take steps to delete such information.

11. Your Rights and Choices

Depending on your region (such as the EU/EEA under GDPR, or California under CCPA), you may have the following rights regarding your personal information: Right of Access & Portability, Right to Rectification, Right to Erasure ("Right to be Forgotten"), Right to Restrict or Object to Processing, Right to Withdraw Consent. To exercise any of these rights, you can submit a request directly through the in-app help/feedback center or by emailing us at rainchat@gmail.com. We commit to responding to and verifying all legitimate requests within thirty (30) days of receipt. Please note that we may require specific information from you to confirm your identity before processing your request.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted within the application or on our website. Continued use of RainChat after changes become effective constitutes acceptance of the revised Privacy Policy.

13. Regional Privacy Disclosures

For California Residents (CCPA/CPRA): Pursuant to the California Consumer Privacy Act, we disclose that in the preceding twelve (12) months, we have collected categories of personal information outlined in Section 1 of this Policy. No Sale of Personal Information: We do not "sell" your personal information as defined under California law. No Financial Discrimination: We will not discriminate against you (e.g., by denying services or charging different rates) for exercising your privacy rights. To submit a California consumer request, please contact us at rainchat@gmail.com with the subject line "California Privacy Request".
For EU/EEA Residents (GDPR): We process your data under legitimate legal bases (Performance of Contract, Legal Obligation, or Consent). If you believe our processing violates the General Data Protection Regulation, you have the right to lodge a complaint with a supervisory authority in your country of residence.

14. Cookie and Tracking Technologies Policy

When you visit our website, platform services, or interact with our web-based events, we and our authorized third-party partners may use Cookies, Web Beacons, pixels, and similar tracking technologies to automatically collect information (such as your IP address, browser type, and page interactions). Why We Use Cookies: We use essential cookies to keep you logged in, remember your preferences, protect security, and analyze web traffic performance. Third-Party Analytics: We may utilize third-party SDKs and tracking tools (such as Google Analytics or Firebase) to understand how users interact with our platform. Your Control: You can modify your browser or device settings to decline or delete cookies. However, please note that disabling certain tracking technologies may impact the full functionality or availability of our web-based interactive services.

15. Contact Us

If you have any questions about this Privacy Policy, please contact us: Email: rainchat@gmail.com
Company: Hong Kong YUYU Limited

Contact Us

Email: rainchat@gmail.com

Company: Hong Kong YUYU Limited

By using RainChat, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

© Hong Kong YUYU Limited. All rights reserved.

RainChat is a trademark of Hong Kong YUYU Limited.